Service Call Center
Get all of your support requests in a single stream and ensure the premium quality of your customer service with Televend.
Make the right first impression
Real-Time Ticket Stream
Track all support tickets in a single place, regardless of their source. Whether it is a machine generated event, user call or email, or generated by technician in the field, all tickets come together in one stream.
Ticket Management
Work on tickets more efficiently based on their priority status. Automatically assign to the responsible operator, reply directly to the client from the call center, and update the ticket status based on your work process: approved, in progress, closed, etc.
Automatic Ticket Creation
Receive tickets directly to the ticket stream based on the machine events, errors, or warnings.
- Receive what matters. Configure different rules for machine events, and receive tickets based on those rules settings.
Stay on track with your SLAs
Track SLA for each client, boost efficiency and never again miss a deadline.
Create Internal Notes
Communicate with your team internally on a ticket and collaborate on problems before replying to customers.
View Ticket History
Save time looking for the information and track all actions and communication on the ticket history list.
Manage on the go through Mobile App
View tickets, communicate with the dispatching team and resolve ticket easily on the go through the mobile app.
- Ability to manage ticket from the app, add breakdown and resolution details, time spent on the issue, spare parts used, etc.
- The technician can view the spare parts inventory and order the part directly from the app.
- The customer can sign as an approval for spare part order or conformation of issue resolution.
- Time tracking is monitoring the resolution time, from starting the route to ticket completion
It doesn’t stop here. Easily navigate from a problem to a resolution.
See how customers’ issues are received through the call center, and seamlessly transform into resolutions by using scheduling and dispatching in Televend Technical Center.
Stop wasting money and get more clients.
Build your team for success
Integrate Televend with your existing support process and never miss out on an SLA again.
Advanced search
Find exactly what you need with flexible search operators and advanced filters. Save custom views based on your needs.
Boost agent efficiency
With easy access to client issues, history view, and integration with the technical center, improved resolution time is guaranteed.
Multi-channel support
Manage email, phone, manual, or automatic conversations — all from a single view.
Mobile app integration
Assign ticket directly to a technician who can view it in Staff App, and update or resolve upon finishing the task.