TELEVEND LOYALTY AND PAYMENT

Loyalty & Customer Engagement Solution

Boost loyalty and increase customer value

Empower your customers with various promotions, discounts, and bonuses. Let them feel
appreciated and increase their lifetime value.

Manage client groups and bonuses with no extra operating cost.

Enable payments even if machine have GSM connection problems.

Learn more about customers and reward their loyalty.

What is Televend Loyalty & Customer Engagement solution?

This powerful solution includes a backoffice customer management suite for operators
and a user-facing payment and mobile loyalty app to retain and engage customers.

Vending loyalty and engagement suite
  • Bonuses & Discounts
  • Loyalty Programs
  • Promotion Campaigns
  • Consumption Insights

  • Mobile Payment
  • Promotions & Point Collection
  • Consumer Feedback
  • Machine Issue Reporting

How does it work?

A back-office solution for the MacJack app. Manage users, track payments set up different promotions, and integrate with customers on a more personal level.

 

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MacJack is a mobile payment and loyalty app that provides carefree cashless payments on any vending or coffee machine.

It allows your customers quick payment with their smartphone by scanning a QR code or tapping the NFC mark on the sticker.

You can boost your customers’ loyalty by rewarding them with points, discounts, or special promotions.

 

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With a simple extension of the Televend device by plugging in a USB, EMV-certified credit card reader, Televend becomes a powerful payment tool and provider of open-loop payment solutions. Functions also as a connector for different payment terminals on the market, such as Ingenico, Payter, CCV, and others.

 

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Operators can use backoffice app for loyalty and customer management

MacJack app is a payment and loyalty mobile app

Manage your Users and Campaigns from the Backoffice

Rewarding Campaigns

Launch long-term or short-term, targeted, rewarding campaigns for your customers by using custom rules editor.

Reward Campaign Types:

  • To target specific clients

  • Giveback reward bonus for top spenders

  • Happy hour campaigns

  • And many more custom options

Wallet Price List

Employee Bonuses

Enable automatic employee credit daily, weekly or monthly or apply discounted pricelist for specific employee groups.

Lower operational costs, by allowing clients to manage employee credit themselves within a defined budget.

Eliminate visits to locations previously used to deliver the loaded RFID badges/keys.

Wallet satisfaction

Customer Interactions

Track consumer satisfaction after each consumption and improve customer retention, by getting more insight about them.

React on time in case of problems on the machines and improve service quality, with no extra operational costs.

Privacy and Security

Your security and privacy matter greatly to us. We keep your sensitive information secure, safeguard your personal information, and maintain your anonymity online.

Televend is GDPR compliant, and will never share your data with 3rd parties.

Televend is ISO 27001 certified and is submitted to regular annual audits.

We use load balancing between two data centers, to ensure optimal availability.

Televend Cloud is hosted on Amazon Web Services and it’s protected by Amazon Firewalls.

Data is backed up regularly for maximum security and encryption is implemented by AWS RDS encryption.

Ready to grow your business?

Get started with Televend today.