TELEVEND CUSTOMER SUCCESS STORIES:
Televend Increases Efficieny for UK Company, The Upton Group
About the Upton Group:
The Upton Group is a trusted vending and refreshment provider in the UK with over 50 years of experience. They offer comprehensive vending solutions, catering supplies, and high-quality roasted coffee. Specializing in bespoke vending services, the company ensures reliable service and tailored solutions for businesses.
Challenge: Outdated system and inefficient inventory management
The Upton Group was dealing with several operational issues and high costs.
They used an old vending system that caused delays in getting the data they needed. By the time they received it, the information was often outdated, making it hard to make quick decisions.
They also had trouble keeping track of inventory. Without any automated tracking, staff would often visit machines to find them either full or empty, leading to wasted time and money. They had limited control over stock levels, which added to their costs and wasted resources.
On top of that, any system updates or changes required long wait times and direct requests to the provider. This meant The Upton Group couldn’t respond quickly to new business needs or customer requests, which was frustrating for their team.
Solution: Televend’s real-time monitoring, dynamic routing, and simplified billing
The Upton Group was highly impressed with Televend’s product and the entire team behind it, making it the best solution for their needs. They started with a small-scale rollout at the University of York, allowing the team to learn the system gradually without interrupting daily work.
With Televend’s real-time data, they can now instantly check machine statuses, track sales, and monitor stock levels – eliminating the need to wait for reports and enabling quick restocking and management.
The Upton Group also uses Dynamic routing, which plans refills based on actual machine needs. This saves fillers time by focusing only on machines that need attention. They are also introducing pre-kitting, allowing fillers to prepare stock for each machine before heading out, making the whole process faster and more efficient.
For billing, Televend’s invoicing tools simplify customer billing, although some complex accounts still require manual adjustments. These combined features make Upton’s operations smoother, faster, and more cost-effective.
Results: Increased efficiency, cost savings, and agility
The Upton Group took about a year to implement the Televend system, now operating 90% of their machine fleet. They began to see benefits just a few months into the implementation.
Televend has given them much greater control over stock and refills, cutting down operational costs and reducing the need for extra staff. By using real-time data and making immediate system adjustments, Upton can respond quickly to customer needs and changing demands, boosting their agility.
Dynamic routing and pre-kitting have further optimized operations by reducing unnecessary filler visits and improving stock management. This has created a more efficient supply chain, saving both time and money.
Overall, Televend has modernized The Upton Group’s operations and increased efficiency and service quality while setting a solid base for future growth and innovation.
What has impressed The Upton Group the most?
Instant machine status visibility
Improved control of stock levels
Reduced operational costs
Which Televend products were used for this scenario?
COLLECT THE DATA
Televend Box
A small device collects all data from the machine: sales, consumption details, errors, and more, and sends it to the cloud in real-time.
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