Televend Improves Technical Engineering for UK Company, Argie’s Coffee
Improve Technical Engineering with Televend
“Following a partially diagnosed problem received from one of our valued clients, using Televend’s data, we were able to properly diagnose the issue and attend to and resolve a machine issue within 2 hours – our customer was delighted with the prompt resolution of the issue and the fact we were able to provide a first-time fix.”
Location
United Kingdom
Company size
11–50 employees
Use case
Vending machine technical engineering
Televend products
Televend Box & Televend Cloud
About Argie’s Coffee:
Argie’s Coffee is a well-established UK-based company with over 20 years of experience. They offer a comprehensive range of vending services to leading local businesses and are also a national wholesaler of their own coffee brand and barista machines. Specializing in bespoke barista training and machine maintenance, Argie’s Coffee provides tailored refreshment solutions and maintains high service standards.
Challenge
Need better monitoring of their machines
Argie’s Coffee reached out to Televend in March 2023 because they needed a way to see what was happening with their machines in real time.
They were dealing with issues monitoring their machine fleet and wanted better insights to overcome operational issues and improve their customer service.
“Being able to see sales in real-time allows us to right-size our operating and drive efficiencies in our visits, reducing our environmental footprint, while still delivering a first-class service to our customers.”
Solution
Televend real-time machine management
Argie’s Coffee decided to use Televend because it would improve their service in both operations and technical support.
They installed Televend Boxes on all their operating machines.
With Televend Cloud giving them instant updates on machine status and errors, they could respond faster to any issues.
“We receive real-time errors on our machines, allowing us to be notified if machines do not vend within a given time. This is always a really good indicator that something might not be right on busy sites.“
Result
30% reduced downtime
Since using Televend, Argie’s Coffee was able to quickly diagnose and fix machine issues, reducing downtime in many cases by 30%.
Real-time alerts about machine errors helped them quickly identify when a machine wasn’t vending properly, making it easier to spot and address problems at busy locations.
What has impressed Argie’s Coffee the most?
- Real-time stock levels
- Optimization of operator workload
- Real-time issue reporting
Televend products
