TELEVEND CUSTOMER SUCCESS STORIES:
Televend Improves Technical Engineering
for UK Company, Argie’s Coffee
About Argie’s Coffee:
Argie’s Coffee is a well-established UK-based company with over 20 years of experience. They offer a comprehensive range of vending services to leading local businesses and are also a national wholesaler of their own coffee brand and barista machines. Specializing in bespoke barista training and machine maintenance, Argie’s Coffee provides tailored refreshment solutions and maintains high service standards.
Challenge: Need better monitoring
of their machines
Argie’s Coffee reached out to Televend in March 2023 because they needed a way to see what was happening with their machines in real time.
They were dealing with issues monitoring their machine fleet and wanted better insights to overcome operational issues and improve their customer service.
Solution: Televend real-time machine management
Argie’s Coffee decided to use Televend because it would improve their service in both operations and technical support.
They installed Televend Boxes on all their operating machines.
With Televend Cloud giving them instant updates on machine status and errors, they could respond faster to any issues.
Results: 30% reduced downtime
Since using Televend, Argie’s Coffee was able to quickly diagnose and fix machine issues, reducing downtime in many cases by 30%.
Real-time alerts about machine errors helped them quickly identify when a machine wasn’t vending properly, making it easier to spot and address problems at busy locations.
What has impressed Argie’s Coffee the most?
Real-time stock levels
Optimization of operator workload
Real-time issue reporting
Which Televend products were used for this scenario?
COLLECT THE DATA
Televend Box
A small device collects all data from the machine: sales, consumption details, errors, and more, and sends it to the cloud in real-time.
More resources for you
